Login to your online accountRegister for your PIN to access your account online

Tel: 0114 243 8437 Email: enquiry@transaveuk.co.uk

Login: Wrong PIN or Date of Birth

If you do not find the answer to your problem here, please contact the Credit Union. Wherever possible, please provide as much detail as well as the error message you receive when encountering this problem.

It says my PIN or Date of Birth are wrong

If you have recently registered for your PIN, it may take up to 48 hours to reflect in the website, and you should try again the following day or contact the Credit Union.

Make sure you enter your details exactly as requested. Here are some guidelines:

Member Number - type your complete member number into the textbox provided, making sure you have no spaces between characters, and you have not omitted anything.

PIN - ensure there are no spaces between characters, and make sure you enter a number only (no alphabetical characters).

Date of Birth - type your date of birth exactly as requested using the formula dd/mm/yyyy. Don't forget to add the forward slash / between the day, month and year.

If you still cannot access the Members Area, there may be some other problem, and you should contact the Credit Union.

  • Transave Credit Union
  • Tel: 0114 243 8437
  • Email: enquiry@transaveuk.co.uk
  • Web: www.transaveuk.co.uk
At Transave we provide a fair return on your savings, and access to affordable credit. We operate in an ethical manner for the mutual benefit of all members, keeping our policies clear, simple and fair for all. If you have a questions regarding any aspect of our policies or procedures please contact us: rachael.kershaw@transaveuk.co.uk

Transave is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.